Evo Voice

GetCallCenterDashboard

Returns the call center dashboard data

**Requires Authentication**
Requires any of the roles:	SystemAdministrator, Manager

The following routes are available for this service:
GET	/dashboard/call-center



export class NodeParameterMap
{
    [key:string] : NodeParameter;

    public constructor(init?: Partial<NodeParameterMap>) { (Object as any).assign(this, init); }
}


export class CallCenterDashboardAgent
{
    public id?: string;
    public name?: string;
    public queues?: string[];
    public agentState?: string;
    public callState?: string;
    public signInTime?: string;
    public signInDuration?: string;
    public percentAvailable?: string;
    public avgBusyIn?: string;
    public avgWrapUp?: string;
    public dateOfLastCall?: string;

    public constructor(init?: Partial<CallCenterDashboardAgent>) { (Object as any).assign(this, init); }
}

export class CallCenterDashboardQueue
{
    public name?: string;
    public numAgents?: number;
    public numCallsQueued?: number;
    public longestWaitingCall?: string;
    public expectedWaitTime?: string;
    public expectedHoldTime?: string;
    public averageSpeedOfAnswer?: string;
    public idleAgents?: number;
    public unavailableAgents?: number;

    public constructor(init?: Partial<CallCenterDashboardQueue>) { (Object as any).assign(this, init); }
}

export class CallCenterDashboardCall
{
    public id?: string;
    public customer?: string;
    public queue?: string;
    public agent?: string;
    public state?: string;
    public duration?: string;
    public hold?: string;
    public extraInfo?: string;

    public constructor(init?: Partial<CallCenterDashboardCall>) { (Object as any).assign(this, init); }
}

export class CallCenterDashboard
{
    public agents?: CallCenterDashboardAgent[];
    public queues?: CallCenterDashboardQueue[];
    public calls?: CallCenterDashboardCall[];

    public constructor(init?: Partial<CallCenterDashboard>) { (Object as any).assign(this, init); }
}

/**
* Returns the call center dashboard data
*/
// @Api(Description="Returns the call center dashboard data")
export class GetCallCenterDashboard implements IPost
{
    /**
    * The account ID to retrieve for
    */
    // @ApiMember(Description="The account ID to retrieve for")
    public accountId?: string;

    public constructor(init?: Partial<GetCallCenterDashboard>) { (Object as any).assign(this, init); }
}

TypeScript GetCallCenterDashboard DTOs

To override the Content-type in your clients, use the HTTP Accept Header, append the .json suffix or ?format=json

To embed the response in a jsonp callback, append ?callback=myCallback

HTTP + JSON

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

GET /dashboard/call-center HTTP/1.1 
Host: evovoice.io 
Accept: application/json

HTTP/1.1 200 OK
Content-Type: application/json
Content-Length: length

{"agents":[{"id":"String","name":"String","queues":["String"],"agentState":"String","callState":"String","signInTime":"String","signInDuration":"String","percentAvailable":"String","avgBusyIn":"String","avgWrapUp":"String","dateOfLastCall":"String"}],"queues":[{"name":"String","numAgents":0,"numCallsQueued":0,"longestWaitingCall":"String","expectedWaitTime":"String","expectedHoldTime":"String","averageSpeedOfAnswer":"String","idleAgents":0,"unavailableAgents":0}],"calls":[{"id":"String","customer":"String","queue":"String","agent":"String","state":"String","duration":"String","hold":"String","extraInfo":"String"}]}