Requires any of the roles: | SystemAdministrator, Manager |
GET | /dashboard/call-center |
---|
import java.math.*
import java.util.*
import net.servicestack.client.*
/**
* Returns the call center dashboard data
*/
@Api(Description="Returns the call center dashboard data")
open class GetCallCenterDashboard : IPost
{
/**
* The account ID to retrieve for
*/
@ApiMember(Description="The account ID to retrieve for")
var accountId:String? = null
}
open class CallCenterDashboard
{
var agents:ArrayList<CallCenterDashboardAgent> = ArrayList<CallCenterDashboardAgent>()
var queues:ArrayList<CallCenterDashboardQueue> = ArrayList<CallCenterDashboardQueue>()
var calls:ArrayList<CallCenterDashboardCall> = ArrayList<CallCenterDashboardCall>()
}
open class CallCenterDashboardAgent
{
var id:String? = null
var name:String? = null
var queues:ArrayList<String> = ArrayList<String>()
var agentState:String? = null
var callState:String? = null
var signInTime:String? = null
var signInDuration:String? = null
var percentAvailable:String? = null
var avgBusyIn:String? = null
var avgWrapUp:String? = null
var dateOfLastCall:String? = null
}
open class CallCenterDashboardQueue
{
var name:String? = null
var numAgents:Int? = null
var numCallsQueued:Int? = null
var longestWaitingCall:String? = null
var expectedWaitTime:String? = null
var expectedHoldTime:String? = null
var averageSpeedOfAnswer:String? = null
var idleAgents:Int? = null
var unavailableAgents:Int? = null
}
open class CallCenterDashboardCall
{
var id:String? = null
var customer:String? = null
var queue:String? = null
var agent:String? = null
var state:String? = null
var duration:String? = null
var hold:String? = null
var extraInfo:String? = null
}
Kotlin GetCallCenterDashboard DTOs
To override the Content-type in your clients, use the HTTP Accept Header, append the .json suffix or ?format=json
To embed the response in a jsonp callback, append ?callback=myCallback
The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.
GET /dashboard/call-center HTTP/1.1 Host: evovoice.io Accept: application/json
HTTP/1.1 200 OK Content-Type: application/json Content-Length: length {"agents":[{"id":"String","name":"String","queues":["String"],"agentState":"String","callState":"String","signInTime":"String","signInDuration":"String","percentAvailable":"String","avgBusyIn":"String","avgWrapUp":"String","dateOfLastCall":"String"}],"queues":[{"name":"String","numAgents":0,"numCallsQueued":0,"longestWaitingCall":"String","expectedWaitTime":"String","expectedHoldTime":"String","averageSpeedOfAnswer":"String","idleAgents":0,"unavailableAgents":0}],"calls":[{"id":"String","customer":"String","queue":"String","agent":"String","state":"String","duration":"String","hold":"String","extraInfo":"String"}]}