Requires any of the roles: | SystemAdministrator, Manager |
GET | /dashboard/call-center |
---|
import Foundation
import ServiceStack
/**
* Returns the call center dashboard data
*/
// @Api(Description="Returns the call center dashboard data")
public class GetCallCenterDashboard : IPost, Codable
{
/**
* The account ID to retrieve for
*/
// @ApiMember(Description="The account ID to retrieve for")
public var accountId:String?
required public init(){}
}
public class CallCenterDashboard : Codable
{
public var agents:[CallCenterDashboardAgent] = []
public var queues:[CallCenterDashboardQueue] = []
public var calls:[CallCenterDashboardCall] = []
required public init(){}
}
public class CallCenterDashboardAgent : Codable
{
public var id:String?
public var name:String?
public var queues:[String] = []
public var agentState:String?
public var callState:String?
public var signInTime:String?
public var signInDuration:String?
public var percentAvailable:String?
public var avgBusyIn:String?
public var avgWrapUp:String?
public var dateOfLastCall:String?
required public init(){}
}
public class CallCenterDashboardQueue : Codable
{
public var name:String?
public var numAgents:Int?
public var numCallsQueued:Int?
public var longestWaitingCall:String?
public var expectedWaitTime:String?
public var expectedHoldTime:String?
public var averageSpeedOfAnswer:String?
public var idleAgents:Int?
public var unavailableAgents:Int?
required public init(){}
}
public class CallCenterDashboardCall : Codable
{
public var id:String?
public var customer:String?
public var queue:String?
public var agent:String?
public var state:String?
public var duration:String?
public var hold:String?
public var extraInfo:String?
required public init(){}
}
Swift GetCallCenterDashboard DTOs
To override the Content-type in your clients, use the HTTP Accept Header, append the .json suffix or ?format=json
To embed the response in a jsonp callback, append ?callback=myCallback
The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.
GET /dashboard/call-center HTTP/1.1 Host: evovoice.io Accept: application/json
HTTP/1.1 200 OK Content-Type: application/json Content-Length: length {"agents":[{"id":"String","name":"String","queues":["String"],"agentState":"String","callState":"String","signInTime":"String","signInDuration":"String","percentAvailable":"String","avgBusyIn":"String","avgWrapUp":"String","dateOfLastCall":"String"}],"queues":[{"name":"String","numAgents":0,"numCallsQueued":0,"longestWaitingCall":"String","expectedWaitTime":"String","expectedHoldTime":"String","averageSpeedOfAnswer":"String","idleAgents":0,"unavailableAgents":0}],"calls":[{"id":"String","customer":"String","queue":"String","agent":"String","state":"String","duration":"String","hold":"String","extraInfo":"String"}]}