Evo Voice

GetCallCenterDashboard

Returns the call center dashboard data

**Requires Authentication**
Requires any of the roles:	SystemAdministrator, Manager

The following routes are available for this service:
GET	/dashboard/call-center

import datetime
import decimal
from marshmallow.fields import *
from servicestack import *
from typing import *
from dataclasses import dataclass, field
from dataclasses_json import dataclass_json, LetterCase, Undefined, config
from enum import Enum, IntEnum


@dataclass_json(letter_case=LetterCase.CAMEL, undefined=Undefined.EXCLUDE)
@dataclass
class CallCenterDashboardAgent:
    id: Optional[str] = None
    name: Optional[str] = None
    queues: Optional[List[str]] = None
    agent_state: Optional[str] = None
    call_state: Optional[str] = None
    sign_in_time: Optional[str] = None
    sign_in_duration: Optional[str] = None
    percent_available: Optional[str] = None
    avg_busy_in: Optional[str] = None
    avg_wrap_up: Optional[str] = None
    date_of_last_call: Optional[str] = None


@dataclass_json(letter_case=LetterCase.CAMEL, undefined=Undefined.EXCLUDE)
@dataclass
class CallCenterDashboardQueue:
    name: Optional[str] = None
    num_agents: Optional[int] = None
    num_calls_queued: Optional[int] = None
    longest_waiting_call: Optional[str] = None
    expected_wait_time: Optional[str] = None
    expected_hold_time: Optional[str] = None
    average_speed_of_answer: Optional[str] = None
    idle_agents: Optional[int] = None
    unavailable_agents: Optional[int] = None


@dataclass_json(letter_case=LetterCase.CAMEL, undefined=Undefined.EXCLUDE)
@dataclass
class CallCenterDashboardCall:
    id: Optional[str] = None
    customer: Optional[str] = None
    queue: Optional[str] = None
    agent: Optional[str] = None
    state: Optional[str] = None
    duration: Optional[str] = None
    hold: Optional[str] = None
    extra_info: Optional[str] = None


@dataclass_json(letter_case=LetterCase.CAMEL, undefined=Undefined.EXCLUDE)
@dataclass
class CallCenterDashboard:
    agents: Optional[List[CallCenterDashboardAgent]] = None
    queues: Optional[List[CallCenterDashboardQueue]] = None
    calls: Optional[List[CallCenterDashboardCall]] = None


# @Api(Description="Returns the call center dashboard data")
@dataclass_json(letter_case=LetterCase.CAMEL, undefined=Undefined.EXCLUDE)
@dataclass
class GetCallCenterDashboard(IPost):
    """
    Returns the call center dashboard data
    """

    # @ApiMember(Description="The account ID to retrieve for")
    account_id: Optional[str] = None
    """
    The account ID to retrieve for
    """

Python GetCallCenterDashboard DTOs

To override the Content-type in your clients, use the HTTP Accept Header, append the .jsv suffix or ?format=jsv

HTTP + JSV

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

GET /dashboard/call-center HTTP/1.1 
Host: evovoice.io 
Accept: text/jsv

HTTP/1.1 200 OK
Content-Type: text/jsv
Content-Length: length

{
	agents: 
	[
		{
			id: String,
			name: String,
			queues: 
			[
				String
			],
			agentState: String,
			callState: String,
			signInTime: String,
			signInDuration: String,
			percentAvailable: String,
			avgBusyIn: String,
			avgWrapUp: String,
			dateOfLastCall: String
		}
	],
	queues: 
	[
		{
			name: String,
			numAgents: 0,
			numCallsQueued: 0,
			longestWaitingCall: String,
			expectedWaitTime: String,
			expectedHoldTime: String,
			averageSpeedOfAnswer: String,
			idleAgents: 0,
			unavailableAgents: 0
		}
	],
	calls: 
	[
		{
			id: String,
			customer: String,
			queue: String,
			agent: String,
			state: String,
			duration: String,
			hold: String,
			extraInfo: String
		}
	]
}