Evo Voice

GetCallCenterDashboard

Returns the call center dashboard data

**Requires Authentication**
Requires any of the roles:	SystemAdministrator, Manager, CallCenterDashboard

The following routes are available for this service:
GET	/dashboard/call-center

**GetCallCenterDashboard** Parameters:
Name	Parameter	Data Type	Required	Description
AccountId	query	string	No	The account ID to retrieve for

**CallCenterDashboard** Parameters:
Name	Parameter	Data Type	Required
Agents	form	List<CallCenterDashboardAgent>	No
Queues	form	List<CallCenterDashboardQueue>	No
Calls	form	List<CallCenterDashboardCall>	No

**CallCenterDashboardAgent** Parameters:
Name	Parameter	Data Type	Required
Id	form	string	No
Name	form	string	No
Queues	form	List<string>	No
AgentState	form	string	No
CallState	form	string	No
SignInTime	form	string	No
SignInDuration	form	string	No
PercentAvailable	form	string	No
AvgBusyIn	form	string	No
AvgWrapUp	form	string	No
DateOfLastCall	form	string	No

**CallCenterDashboardQueue** Parameters:
Name	Parameter	Data Type	Required
Name	form	string	No
NumAgents	form	int	No
NumCallsQueued	form	int	No
LongestWaitingCall	form	string	No
ExpectedWaitTime	form	string	No
ExpectedHoldTime	form	string	No
AverageSpeedOfAnswer	form	string	No
IdleAgents	form	int	No
UnavailableAgents	form	int	No

**CallCenterDashboardCall** Parameters:
Name	Parameter	Data Type	Required
Id	form	string	No
Customer	form	string	No
Queue	form	string	No
Agent	form	string	No
State	form	string	No
Duration	form	string	No
Hold	form	string	No
ExtraInfo	form	string	No

To override the Content-type in your clients, use the HTTP Accept Header, append the .jsv suffix or ?format=jsv

HTTP + JSV

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

GET /dashboard/call-center HTTP/1.1 
Host: evovoice.io 
Accept: text/jsv

HTTP/1.1 200 OK
Content-Type: text/jsv
Content-Length: length

{
	agents: 
	[
		{
			id: String,
			name: String,
			queues: 
			[
				String
			],
			agentState: String,
			callState: String,
			signInTime: String,
			signInDuration: String,
			percentAvailable: String,
			avgBusyIn: String,
			avgWrapUp: String,
			dateOfLastCall: String
		}
	],
	queues: 
	[
		{
			name: String,
			numAgents: 0,
			numCallsQueued: 0,
			longestWaitingCall: String,
			expectedWaitTime: String,
			expectedHoldTime: String,
			averageSpeedOfAnswer: String,
			idleAgents: 0,
			unavailableAgents: 0
		}
	],
	calls: 
	[
		{
			id: String,
			customer: String,
			queue: String,
			agent: String,
			state: String,
			duration: String,
			hold: String,
			extraInfo: String
		}
	]
}