Evo Voice

GetCallCenterDashboard

Returns the call center dashboard data

**Requires Authentication**
Requires any of the roles:	SystemAdministrator, Manager, CallCenterDashboard

The following routes are available for this service:
GET	/dashboard/call-center

using System;
using System.IO;
using System.Collections;
using System.Collections.Generic;
using System.Runtime.Serialization;
using ServiceStack;
using ServiceStack.DataAnnotations;
using Voice.Api.Dashboard;

namespace Voice.Api.Dashboard
{
    public partial class CallCenterDashboard
    {
        public virtual List<CallCenterDashboardAgent> Agents { get; set; }
        public virtual List<CallCenterDashboardQueue> Queues { get; set; }
        public virtual List<CallCenterDashboardCall> Calls { get; set; }
    }

    public partial class CallCenterDashboardAgent
    {
        public virtual string Id { get; set; }
        public virtual string Name { get; set; }
        public virtual List<string> Queues { get; set; }
        public virtual string AgentState { get; set; }
        public virtual string CallState { get; set; }
        public virtual string SignInTime { get; set; }
        public virtual string SignInDuration { get; set; }
        public virtual string PercentAvailable { get; set; }
        public virtual string AvgBusyIn { get; set; }
        public virtual string AvgWrapUp { get; set; }
        public virtual string DateOfLastCall { get; set; }
    }

    public partial class CallCenterDashboardCall
    {
        public virtual string Id { get; set; }
        public virtual string Customer { get; set; }
        public virtual string Queue { get; set; }
        public virtual string Agent { get; set; }
        public virtual string State { get; set; }
        public virtual string Duration { get; set; }
        public virtual string Hold { get; set; }
        public virtual string ExtraInfo { get; set; }
    }

    public partial class CallCenterDashboardQueue
    {
        public virtual string Name { get; set; }
        public virtual int NumAgents { get; set; }
        public virtual int NumCallsQueued { get; set; }
        public virtual string LongestWaitingCall { get; set; }
        public virtual string ExpectedWaitTime { get; set; }
        public virtual string ExpectedHoldTime { get; set; }
        public virtual string AverageSpeedOfAnswer { get; set; }
        public virtual int IdleAgents { get; set; }
        public virtual int UnavailableAgents { get; set; }
    }

    ///<summary>
    ///Returns the call center dashboard data
    ///</summary>
    [Api(Description="Returns the call center dashboard data")]
    public partial class GetCallCenterDashboard
        : IPost
    {
        ///<summary>
        ///The account ID to retrieve for
        ///</summary>
        [ApiMember(Description="The account ID to retrieve for")]
        public virtual string AccountId { get; set; }
    }

}

C# GetCallCenterDashboard DTOs

To override the Content-type in your clients, use the HTTP Accept Header, append the .jsv suffix or ?format=jsv

HTTP + JSV

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

GET /dashboard/call-center HTTP/1.1 
Host: evovoice.io 
Accept: text/jsv

HTTP/1.1 200 OK
Content-Type: text/jsv
Content-Length: length

{
	agents: 
	[
		{
			id: String,
			name: String,
			queues: 
			[
				String
			],
			agentState: String,
			callState: String,
			signInTime: String,
			signInDuration: String,
			percentAvailable: String,
			avgBusyIn: String,
			avgWrapUp: String,
			dateOfLastCall: String
		}
	],
	queues: 
	[
		{
			name: String,
			numAgents: 0,
			numCallsQueued: 0,
			longestWaitingCall: String,
			expectedWaitTime: String,
			expectedHoldTime: String,
			averageSpeedOfAnswer: String,
			idleAgents: 0,
			unavailableAgents: 0
		}
	],
	calls: 
	[
		{
			id: String,
			customer: String,
			queue: String,
			agent: String,
			state: String,
			duration: String,
			hold: String,
			extraInfo: String
		}
	]
}