Evo Voice

GetCallCenterDashboard

Returns the call center dashboard data

**Requires Authentication**
Requires any of the roles:	SystemAdministrator, Manager

The following routes are available for this service:
GET	/dashboard/call-center



export class NodeParameterMap
{
    [key:string] : NodeParameter;

    public constructor(init?: Partial<NodeParameterMap>) { (Object as any).assign(this, init); }
}


export class CallCenterDashboardAgent
{
    public id?: string;
    public name?: string;
    public queues?: string[];
    public agentState?: string;
    public callState?: string;
    public signInTime?: string;
    public signInDuration?: string;
    public percentAvailable?: string;
    public avgBusyIn?: string;
    public avgWrapUp?: string;
    public dateOfLastCall?: string;

    public constructor(init?: Partial<CallCenterDashboardAgent>) { (Object as any).assign(this, init); }
}

export class CallCenterDashboardQueue
{
    public name?: string;
    public numAgents?: number;
    public numCallsQueued?: number;
    public longestWaitingCall?: string;
    public expectedWaitTime?: string;
    public expectedHoldTime?: string;
    public averageSpeedOfAnswer?: string;
    public idleAgents?: number;
    public unavailableAgents?: number;

    public constructor(init?: Partial<CallCenterDashboardQueue>) { (Object as any).assign(this, init); }
}

export class CallCenterDashboardCall
{
    public id?: string;
    public customer?: string;
    public queue?: string;
    public agent?: string;
    public state?: string;
    public duration?: string;
    public hold?: string;
    public extraInfo?: string;

    public constructor(init?: Partial<CallCenterDashboardCall>) { (Object as any).assign(this, init); }
}

export class CallCenterDashboard
{
    public agents?: CallCenterDashboardAgent[];
    public queues?: CallCenterDashboardQueue[];
    public calls?: CallCenterDashboardCall[];

    public constructor(init?: Partial<CallCenterDashboard>) { (Object as any).assign(this, init); }
}

/**
* Returns the call center dashboard data
*/
// @Api(Description="Returns the call center dashboard data")
export class GetCallCenterDashboard implements IPost
{
    /**
    * The account ID to retrieve for
    */
    // @ApiMember(Description="The account ID to retrieve for")
    public accountId?: string;

    public constructor(init?: Partial<GetCallCenterDashboard>) { (Object as any).assign(this, init); }
}

TypeScript GetCallCenterDashboard DTOs

To override the Content-type in your clients, use the HTTP Accept Header, append the .xml suffix or ?format=xml

HTTP + XML

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

GET /dashboard/call-center HTTP/1.1 
Host: evovoice.io 
Accept: application/xml

HTTP/1.1 200 OK
Content-Type: application/xml
Content-Length: length

<CallCenterDashboard xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Voice.Api.Dashboard">
  <Agents>
    <CallCenterDashboardAgent>
      <AgentState>String</AgentState>
      <AvgBusyIn>String</AvgBusyIn>
      <AvgWrapUp>String</AvgWrapUp>
      <CallState>String</CallState>
      <DateOfLastCall>String</DateOfLastCall>
      <Id>String</Id>
      <Name>String</Name>
      <PercentAvailable>String</PercentAvailable>
      <Queues xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:string>String</d4p1:string>
      </Queues>
      <SignInDuration>String</SignInDuration>
      <SignInTime>String</SignInTime>
    </CallCenterDashboardAgent>
  </Agents>
  <Calls>
    <CallCenterDashboardCall>
      <Agent>String</Agent>
      <Customer>String</Customer>
      <Duration>String</Duration>
      <ExtraInfo>String</ExtraInfo>
      <Hold>String</Hold>
      <Id>String</Id>
      <Queue>String</Queue>
      <State>String</State>
    </CallCenterDashboardCall>
  </Calls>
  <Queues>
    <CallCenterDashboardQueue>
      <AverageSpeedOfAnswer>String</AverageSpeedOfAnswer>
      <ExpectedHoldTime>String</ExpectedHoldTime>
      <ExpectedWaitTime>String</ExpectedWaitTime>
      <IdleAgents>0</IdleAgents>
      <LongestWaitingCall>String</LongestWaitingCall>
      <Name>String</Name>
      <NumAgents>0</NumAgents>
      <NumCallsQueued>0</NumCallsQueued>
      <UnavailableAgents>0</UnavailableAgents>
    </CallCenterDashboardQueue>
  </Queues>
</CallCenterDashboard>