Evo Voice

GetCallCenterDashboard

Returns the call center dashboard data

**Requires Authentication**
Requires any of the roles:	SystemAdministrator, Manager, CallCenterDashboard

The following routes are available for this service:
GET	/dashboard/call-center

"use strict";
export class CallCenterDashboardAgent {
    /** @param {{id?:string,name?:string,queues?:string[],agentState?:string,callState?:string,signInTime?:string,signInDuration?:string,percentAvailable?:string,avgBusyIn?:string,avgWrapUp?:string,dateOfLastCall?:string}} [init] */
    constructor(init) { Object.assign(this, init) }
    /** @type {string} */
    id;
    /** @type {string} */
    name;
    /** @type {string[]} */
    queues;
    /** @type {string} */
    agentState;
    /** @type {string} */
    callState;
    /** @type {string} */
    signInTime;
    /** @type {string} */
    signInDuration;
    /** @type {string} */
    percentAvailable;
    /** @type {string} */
    avgBusyIn;
    /** @type {string} */
    avgWrapUp;
    /** @type {string} */
    dateOfLastCall;
}
export class CallCenterDashboardQueue {
    /** @param {{name?:string,numAgents?:number,numCallsQueued?:number,longestWaitingCall?:string,expectedWaitTime?:string,expectedHoldTime?:string,averageSpeedOfAnswer?:string,idleAgents?:number,unavailableAgents?:number}} [init] */
    constructor(init) { Object.assign(this, init) }
    /** @type {string} */
    name;
    /** @type {number} */
    numAgents;
    /** @type {number} */
    numCallsQueued;
    /** @type {string} */
    longestWaitingCall;
    /** @type {string} */
    expectedWaitTime;
    /** @type {string} */
    expectedHoldTime;
    /** @type {string} */
    averageSpeedOfAnswer;
    /** @type {number} */
    idleAgents;
    /** @type {number} */
    unavailableAgents;
}
export class CallCenterDashboardCall {
    /** @param {{id?:string,customer?:string,queue?:string,agent?:string,state?:string,duration?:string,hold?:string,extraInfo?:string}} [init] */
    constructor(init) { Object.assign(this, init) }
    /** @type {string} */
    id;
    /** @type {string} */
    customer;
    /** @type {string} */
    queue;
    /** @type {string} */
    agent;
    /** @type {string} */
    state;
    /** @type {string} */
    duration;
    /** @type {string} */
    hold;
    /** @type {string} */
    extraInfo;
}
export class CallCenterDashboard {
    /** @param {{agents?:CallCenterDashboardAgent[],queues?:CallCenterDashboardQueue[],calls?:CallCenterDashboardCall[]}} [init] */
    constructor(init) { Object.assign(this, init) }
    /** @type {CallCenterDashboardAgent[]} */
    agents;
    /** @type {CallCenterDashboardQueue[]} */
    queues;
    /** @type {CallCenterDashboardCall[]} */
    calls;
}
export class GetCallCenterDashboard {
    /** @param {{accountId?:string}} [init] */
    constructor(init) { Object.assign(this, init) }
    /**
     * @type {string}
     * @description The account ID to retrieve for */
    accountId;
}

JavaScript GetCallCenterDashboard DTOs

To override the Content-type in your clients, use the HTTP Accept Header, append the .xml suffix or ?format=xml

HTTP + XML

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

GET /dashboard/call-center HTTP/1.1 
Host: evovoice.io 
Accept: application/xml

HTTP/1.1 200 OK
Content-Type: application/xml
Content-Length: length

<CallCenterDashboard xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/Voice.Api.Dashboard">
  <Agents>
    <CallCenterDashboardAgent>
      <AgentState>String</AgentState>
      <AvgBusyIn>String</AvgBusyIn>
      <AvgWrapUp>String</AvgWrapUp>
      <CallState>String</CallState>
      <DateOfLastCall>String</DateOfLastCall>
      <Id>String</Id>
      <Name>String</Name>
      <PercentAvailable>String</PercentAvailable>
      <Queues xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:string>String</d4p1:string>
      </Queues>
      <SignInDuration>String</SignInDuration>
      <SignInTime>String</SignInTime>
    </CallCenterDashboardAgent>
  </Agents>
  <Calls>
    <CallCenterDashboardCall>
      <Agent>String</Agent>
      <Customer>String</Customer>
      <Duration>String</Duration>
      <ExtraInfo>String</ExtraInfo>
      <Hold>String</Hold>
      <Id>String</Id>
      <Queue>String</Queue>
      <State>String</State>
    </CallCenterDashboardCall>
  </Calls>
  <Queues>
    <CallCenterDashboardQueue>
      <AverageSpeedOfAnswer>String</AverageSpeedOfAnswer>
      <ExpectedHoldTime>String</ExpectedHoldTime>
      <ExpectedWaitTime>String</ExpectedWaitTime>
      <IdleAgents>0</IdleAgents>
      <LongestWaitingCall>String</LongestWaitingCall>
      <Name>String</Name>
      <NumAgents>0</NumAgents>
      <NumCallsQueued>0</NumCallsQueued>
      <UnavailableAgents>0</UnavailableAgents>
    </CallCenterDashboardQueue>
  </Queues>
</CallCenterDashboard>