Required role: | User |
POST | /sessions/{sessionId}/hold |
---|
export class NodeParameterMap
{
[key:string] : NodeParameter;
public constructor(init?: Partial<NodeParameterMap>) { (Object as any).assign(this, init); }
}
export class EntityInfo
{
/**
* The ID of the object
*/
// @ApiMember(Description="The ID of the object")
public id?: string;
/**
* The date the object was created
*/
// @ApiMember(Description="The date the object was created")
public dateCreated?: string;
/**
* The date the object was last modified
*/
// @ApiMember(Description="The date the object was last modified")
public dateLastModified?: string;
/**
* The user that created this object
*/
// @ApiMember(Description="The user that created this object")
public createdBy?: string;
/**
* The user that last modified this object
*/
// @ApiMember(Description="The user that last modified this object")
public lastModifiedBy?: string;
public constructor(init?: Partial<EntityInfo>) { (Object as any).assign(this, init); }
}
export enum SessionDialState
{
None = 'None',
Active = 'Active',
}
export enum SessionCallState
{
Disconnected = 'Disconnected',
Ringing = 'Ringing',
Connected = 'Connected',
Hold = 'Hold',
Passive = 'Passive',
}
export enum SessionQueueStates
{
None = 'None',
Queued = 'Queued',
Ringing = 'Ringing',
Connected = 'Connected',
Hold = 'Hold',
Disconnected = 'Disconnected',
}
export class CustomerBreadcrumb
{
public id?: string;
public name?: string;
public constructor(init?: Partial<CustomerBreadcrumb>) { (Object as any).assign(this, init); }
}
export enum FlowChannels
{
Voice = 'Voice',
Chat = 'Chat',
Fax = 'Fax',
}
export enum SessionHoldReasons
{
None = 'None',
Transferring = 'Transferring',
}
export class SessionLogInfo
{
public date?: string;
public message?: string;
public constructor(init?: Partial<SessionLogInfo>) { (Object as any).assign(this, init); }
}
export enum SessionMemberCallState
{
None = 'None',
Ringing = 'Ringing',
Connected = 'Connected',
Hold = 'Hold',
}
export enum SessionMemberRoles
{
None = 'None',
Caller = 'Caller',
Agent = 'Agent',
Transfer = 'Transfer',
}
export class SessionMemberInfo
{
public identity?: string;
public endpointId?: string;
public displayName?: string;
public isOriginalMember?: boolean;
public avatarUrl?: string;
public applicationData?: { [index: string]: string; };
public callState?: SessionMemberCallState;
public role?: SessionMemberRoles;
public callSid?: string;
public muted?: boolean;
public constructor(init?: Partial<SessionMemberInfo>) { (Object as any).assign(this, init); }
}
export enum SessionDirections
{
Incoming = 'Incoming',
Outgoing = 'Outgoing',
}
export class SessionInfo extends EntityInfo
{
/**
* The state of the session
*/
// @ApiMember(Description="The state of the session")
public dialState?: SessionDialState;
/**
* The call state of the session
*/
// @ApiMember(Description="The call state of the session")
public callState?: SessionCallState;
/**
* The queue state of the session
*/
// @ApiMember(Description="The queue state of the session")
public queueState?: SessionQueueStates;
/**
* The ID of the account associated with the flow
*/
// @ApiMember(Description="The ID of the account associated with the flow")
public accountId?: string;
/**
* The name of the account associated with the session
*/
// @ApiMember(Description="The name of the account associated with the session")
public accountName?: string;
/**
* The ID of the customer this session is associated with
*/
// @ApiMember(Description="The ID of the customer this session is associated with")
public customerId?: string;
/**
* The customer breadcrumb this session is associated with
*/
// @ApiMember(Description="The customer breadcrumb this session is associated with")
public customerBreadcrumb?: CustomerBreadcrumb[];
/**
* The name of the customer this session is associated with
*/
// @ApiMember(Description="The name of the customer this session is associated with")
public customerName?: string;
/**
* The ID of the endpoint associated with this session
*/
// @ApiMember(Description="The ID of the endpoint associated with this session")
public endpointId?: string;
/**
* The name of the endpoint associated with this session
*/
// @ApiMember(Description="The name of the endpoint associated with this session")
public endpointName?: string;
/**
* The date the call completed
*/
// @ApiMember(Description="The date the call completed")
public dateCompleted?: string;
/**
* The destination of the session (e.g. what was entered into the Dial box)
*/
// @ApiMember(Description="The destination of the session (e.g. what was entered into the Dial box)")
public destination?: string;
/**
* The to address if any
*/
// @ApiMember(Description="The to address if any")
public toAddress?: string;
/**
* The from address if any
*/
// @ApiMember(Description="The from address if any")
public fromAddress?: string;
/**
* The from name if any
*/
// @ApiMember(Description="The from name if any")
public fromName?: string;
/**
* Answered by name (if any)
*/
// @ApiMember(Description="Answered by name (if any)")
public answeredByName?: string;
/**
* The ID of the queue member assigned to this call
*/
// @ApiMember(Description="The ID of the queue member assigned to this call")
public queueMemberId?: string;
/**
* The flow channel
*/
// @ApiMember(Description="The flow channel")
public channel?: FlowChannels;
/**
* Has the session ended
*/
// @ApiMember(Description="Has the session ended")
public ended?: boolean;
/**
* The outcome of the call
*/
// @ApiMember(Description="The outcome of the call")
public outcome?: string;
/**
* The twilio Call SID of this session
*/
// @ApiMember(Description="The twilio Call SID of this session")
public callSid?: string;
/**
* Any console data for this session
*/
// @ApiMember(Description="Any console data for this session")
public consoleData?: string;
/**
* The name of the hold queue for this call
*/
// @ApiMember(Description="The name of the hold queue for this call")
public holdQueueName?: string;
/**
* The user ID who put this call on hold
*/
// @ApiMember(Description="The user ID who put this call on hold")
public heldByUserId?: string;
/**
* The reason for the hold
*/
// @ApiMember(Description="The reason for the hold")
public holdReason?: SessionHoldReasons;
/**
* The SID of the conference if in a conference call
*/
// @ApiMember(Description="The SID of the conference if in a conference call")
public conferenceSid?: string;
/**
* The display name for this session
*/
// @ApiMember(Description="The display name for this session")
public displayName?: string;
/**
* The log entries for this session
*/
// @ApiMember(Description="The log entries for this session")
public log?: SessionLogInfo[];
/**
* The members of this session
*/
// @ApiMember(Description="The members of this session")
public members?: SessionMemberInfo[];
/**
* The callback number (typically used for SIP to User calls)
*/
// @ApiMember(Description="The callback number (typically used for SIP to User calls)")
public callbackNumber?: string;
/**
* The ID of the endpoint that answered
*/
// @ApiMember(Description="The ID of the endpoint that answered")
public answeredById?: string;
/**
* Is this session incoming or outgoing?
*/
// @ApiMember(Description="Is this session incoming or outgoing?")
public direction?: SessionDirections;
/**
* The phone number that this session is coming from (used with SMS chats)
*/
// @ApiMember(Description="The phone number that this session is coming from (used with SMS chats)")
public fromPhoneNumber?: string;
/**
* The Call SID of the most recently added conference participant
*/
// @ApiMember(Description="The Call SID of the most recently added conference participant")
public mostRecentParticipantCallSid?: string;
/**
* Was this session missed?
*/
// @ApiMember(Description="Was this session missed?")
public wasMissed?: boolean;
/**
* The ring queue that the call is currently in
*/
// @ApiMember(Description="The ring queue that the call is currently in")
public ringQueueId?: string;
public constructor(init?: Partial<SessionInfo>) { super(init); (Object as any).assign(this, init); }
}
/**
* Hold the specified session
*/
// @Api(Description="Hold the specified session")
export class HoldSession implements IPost
{
/**
* The local call SID
*/
// @ApiMember(Description="The local call SID")
public callSid?: string;
/**
* The ID of the session to hold
*/
// @ApiMember(Description="The ID of the session to hold")
public sessionId?: string;
/**
* The reason you are holding this call
*/
// @ApiMember(Description="The reason you are holding this call")
public reason?: SessionHoldReasons;
public constructor(init?: Partial<HoldSession>) { (Object as any).assign(this, init); }
}
To override the Content-type in your clients, use the HTTP Accept Header, append the .csv suffix or ?format=csv
The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.
POST /sessions/{sessionId}/hold HTTP/1.1
Host: evovoice.io
Accept: text/csv
Content-Type: text/csv
Content-Length: length
{"callSid":"String","sessionId":"String","reason":"None"}
HTTP/1.1 200 OK Content-Type: text/csv Content-Length: length {"dialState":"None","callState":"Disconnected","queueState":"None","accountId":"String","accountName":"String","customerId":"String","customerBreadcrumb":[{"id":"String","name":"String"}],"customerName":"String","endpointId":"String","endpointName":"String","dateCompleted":"String","destination":"String","toAddress":"String","fromAddress":"String","fromName":"String","answeredByName":"String","queueMemberId":"String","channel":"Voice","ended":false,"outcome":"String","callSid":"String","consoleData":"String","holdQueueName":"String","heldByUserId":"String","holdReason":"None","conferenceSid":"String","displayName":"String","log":[{"date":"String","message":"String"}],"members":[{"identity":"String","endpointId":"String","displayName":"String","isOriginalMember":false,"avatarUrl":"String","applicationData":{"String":"String"},"callState":"None","role":"None","callSid":"String","muted":false}],"callbackNumber":"String","answeredById":"String","direction":"Incoming","fromPhoneNumber":"String","mostRecentParticipantCallSid":"String","wasMissed":false,"ringQueueId":"String","id":"String","dateCreated":"String","dateLastModified":"String","createdBy":"String","lastModifiedBy":"String"}