Requires any of the roles: | SystemAdministrator, Manager |
GET | /dashboard/call-center |
---|
export class NodeParameterMap
{
[key:string] : NodeParameter;
public constructor(init?: Partial<NodeParameterMap>) { (Object as any).assign(this, init); }
}
export class CallCenterDashboardAgent
{
public id?: string;
public name?: string;
public queues?: string[];
public agentState?: string;
public callState?: string;
public signInTime?: string;
public signInDuration?: string;
public percentAvailable?: string;
public avgBusyIn?: string;
public avgWrapUp?: string;
public dateOfLastCall?: string;
public constructor(init?: Partial<CallCenterDashboardAgent>) { (Object as any).assign(this, init); }
}
export class CallCenterDashboardQueue
{
public name?: string;
public numAgents?: number;
public numCallsQueued?: number;
public longestWaitingCall?: string;
public expectedWaitTime?: string;
public expectedHoldTime?: string;
public averageSpeedOfAnswer?: string;
public idleAgents?: number;
public unavailableAgents?: number;
public constructor(init?: Partial<CallCenterDashboardQueue>) { (Object as any).assign(this, init); }
}
export class CallCenterDashboardCall
{
public id?: string;
public customer?: string;
public queue?: string;
public agent?: string;
public state?: string;
public duration?: string;
public hold?: string;
public extraInfo?: string;
public constructor(init?: Partial<CallCenterDashboardCall>) { (Object as any).assign(this, init); }
}
export class CallCenterDashboard
{
public agents?: CallCenterDashboardAgent[];
public queues?: CallCenterDashboardQueue[];
public calls?: CallCenterDashboardCall[];
public constructor(init?: Partial<CallCenterDashboard>) { (Object as any).assign(this, init); }
}
/**
* Returns the call center dashboard data
*/
// @Api(Description="Returns the call center dashboard data")
export class GetCallCenterDashboard implements IPost
{
/**
* The account ID to retrieve for
*/
// @ApiMember(Description="The account ID to retrieve for")
public accountId?: string;
public constructor(init?: Partial<GetCallCenterDashboard>) { (Object as any).assign(this, init); }
}
TypeScript GetCallCenterDashboard DTOs
To override the Content-type in your clients, use the HTTP Accept Header, append the .csv suffix or ?format=csv
The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.
GET /dashboard/call-center HTTP/1.1 Host: evovoice.io Accept: text/csv
HTTP/1.1 200 OK Content-Type: text/csv Content-Length: length {"agents":[{"id":"String","name":"String","queues":["String"],"agentState":"String","callState":"String","signInTime":"String","signInDuration":"String","percentAvailable":"String","avgBusyIn":"String","avgWrapUp":"String","dateOfLastCall":"String"}],"queues":[{"name":"String","numAgents":0,"numCallsQueued":0,"longestWaitingCall":"String","expectedWaitTime":"String","expectedHoldTime":"String","averageSpeedOfAnswer":"String","idleAgents":0,"unavailableAgents":0}],"calls":[{"id":"String","customer":"String","queue":"String","agent":"String","state":"String","duration":"String","hold":"String","extraInfo":"String"}]}